Pouch is a platform. It connects customers with insurance arranged by Worry+Peace, our panel, and carefully selected, expert Sellers. Be they Personal Lines buyers or Commercial buyers or SMEs. We all use it to help people and businesses across the UK manage and buy insurance better.
It's also an application with far more under the hood. That means at its core it is built to be progressive, open and put the customer in control.
We believe that customers should be at the centre of their own insurance worlds. This isn't a matter of "who owns the customers" it's a matter of who "earns" the customer.
It's time insurance distribution had terms of business that work for Sellers and Buyers. Pouch | Marketplace is the revolutionary step towards that future. With so much innovation in the insurance sector, you might be wondering how you can get involved - we want you to join our ecosystem. We value your heritage, expertise and experience - we want to empower you to continue doing what you do best, we'll give you amazing tools to talk to customers.
Do you want to put your customer first, save money on your marketing? Would the chance to earn more opportunity by being part of a vibrant community of experts appeal to you? Apply now for your exclusive access to Pouch | Marketplace.Enquire now!
This is how we use Pouch to work with customers who need customised or non-self-service product lines....
On Pouch our Sellers will be able to engage with customers and be part of a healthy and sustainable ecosystem.
Approved Sellers get free access to shoppers
We're an insurance retailer. We know that the costs of finding and working with customers are sky high. You'll be delighted when you find out that this simple, amazing and unique new technology is not going to cost you a penny.
Not just that, when customer search for and find a product offered by a Seller on Pouch | Marketplace, you'll not pay a penny for the "lead". Refreshing, we hope you'll agree.
Not more extortionate "cost per click" - this is the gravity of expertise.
Where's the catch, you're thinking?
Because we put our customers first, we've made sure there isn't one.
Sellers assigned exclusive classes of business
We're looking for experts. The great thing about this new Marketplace is that we'll curate and select the Sellers we think offer the best solutions for our customers.
For the foreseeable future, most classes of business will only have one Seller assigned to them - that means in sector parlay, you'll "own" the customer for that class of business. That means no more marketing bunfights. If you're the right expert for our customers we'll give you Seller status and you'll get exclusive access to our visitors.
Our customers want to work with professional gurus who are the best in their field. If you specialise in a class of business or even a niche segment of a class of business, you could get exclusive access to all our customers from that segment.
Woo. Read: Free leads, too.
Fuelling Informed Decisions
Since you'll be working with customers directly, using our platform, we've pumped it full of amazing features that put fairness, transparency and customer awareness to the fore.
As well as an audit trail for all your interactions with customers, you'll also be able to manage document and communications in a truly flexible and customer-centric way.
Beneath the simple tools, there's a toolkit that we can offer your tech team to customise services, integrate third party systems and innovate with the wealth of constructive data Pouch is collecting to help customers.
Oh, and did we mention it's as easy to use as, say, Facebook, Linkedin or Twitter? Well, it is. Nice.
Regular updates and releases
We don't wait. We move. Pouch is already on its third release. We'll be adding even more amazing features in the future - just you wait, this is the ~start of something awesome.
Instantly engage with shoppers
We've created a lovely way for Sellers to talk to customers - they're called Nudges.
Better than that, though, every Nudge is stored on an Activity Log so your team and customer have total insight.
We'll bring you free opportunities
You'll give them amazing service on our simple, cutting edge platform. The outcome will be happy customers and less strain on your business.
Don't get hung up on past models of distribution, look to the future + dream big.