Your Juno policy requires you to source a receipt or valuation for your insured items, preferably from an Institute of Registered Valuers practitioner - http://www.jewelleryvaluers.org/ - within 21 days of the policy.
A receipt will prove satisfactory if you bought your item within a year of your policy start date. However, for any items purchased over one year ago (from your policy start date) we will need either:
1 - Only your ring valuation, if your jewellery valuer is IRV or NAJ registered.
2 - Your valuation along with a photo of the ring, if your valuer is not IRV or NAJ registered.
3 - No matter when you bought your ring, we will need a GIA certificate if you have a single diamond over the weight of 1 carat.
Scanned copies are preferred but we can also accept photos of documents and rings. If you would like us to check any documentation prior to purchasing then please email them in.
We're really sorry, but for any customer who cannot provide sufficient documentation we will be forced to cancel their policy from inception and no claims will be paid.
We have a number of super easy methods:
Log into your Pouch and upload your documents under your unique policy reference.
You can email in your documents to email@example.com
If you feel uncomfortable using the online methods and fancy going a bit old school, then feel free to post copies of your documents, along with your policy reference and full name to the following address: Worry+Peace Valuations Team, Unit C1A, De Havilland Court, Penn Street, Bucks, HP7 0PX.
Please be aware that some emails with large attachments (above 1MB) do sometimes get blocked for security reasons. If you have not received a response from one of our team within 2 working days of having sent in your documents (Posting please allow 5) then please send us a 'nudge' from your Pouch or hop on LiveChat.
Yes. Although the unlimited worldwide cover is included as standard, the permanent addresses of those insured must remain in the UK for the duration of the policy period.
If you are unsure if your residential status qualifies for this insurance, then please do email us using the below link.Email
No, you are insured from your policy start date.
But please be aware, that any lack of sufficient documentation may invalidate your claim. If you are unfortunate enough to claim prior to sending in your documents then please send them with your claim.
If no documentation is provided within 21 days of your policy start date then your insurance will be cancelled from inception, meaning that no claims made during the period will be paid.
No, there is no excess for this policy. Good news!
Once your claim has been received and verified by your insurer then your loss may be settled via one of the following methods:
a. To have your item repaired or restored, and by whom,
b. To replace your item with one of comparable quality,
c. To pay you the current Market Value of the item, or
d. To pay You the Amount Insured.
Each claim is different and are individually reviewed by Catlin Insurance Company UK. This is why Catlin Insurance Company leave multiple options open to best suit each individual claim.
If you have any questions then p[lease do not hesitate to contact us via email, LiveChat or call on 0330 880 8326.
We can still cover items purchased abroad and can accept purchase receipts from abroad as proof of purchase if the item was bought within the last 3 years. Your amount insured will be the value on your purchase receipt converted at the rate of exchange on the day cover is purchased.
However, please remember that in the case of a loss we can only replace items in the UK and the maximum we can pay is the amount insured.
If you purchased your item more than 3 years ago, we will require a valuation by a National Association of Goldsmith's Institute Registered Valuer. We may be able to accept valuations from some reputable foreign firms, so for instance if you have purchased the item from Tiffany’s in New York you may not need to obtain a valuation from an National Association of Goldsmiths institute registered valuer.
It is important to note that we cannot insure the currency fluctuation, should this differ to the day of insuring your ring.
If your ring was sold along with a full valuation then you should insure it for the valuation price.
However, if you only have the till receipt, we recommend that you insure your ring for the full market valet value price of the replacement and not the price of purchase.
Yes, if you visit the product guide, the documents are stored on easy to find links at the top of the page, marked "Key Facts" and "Policy Wording" respectively.
We are a the 21st-century insurance broker, we arrange certain other self-service products. We're here to help, a trading name of Innovative Risk Ltd. who are authorised and regulated by the Financial Conduct Authority.
Watch our story to find out about us, as human beings!Watch Story
Catlin Insurance Company Ltd is the insurance company who insures your 'Juno' jewellery insurance policy and is part of XL Catlin Group Limited. XL Catlin Group Limited is a leading international specialty insurer and reinsurer, providing creative risk management solutions and excellent financial security to clients worldwide.
XL Catlin was established more than 25 years ago in London and London is the headquarters of XL Catlin’s largest underwriting hub. The London/UK hub includes business written by the XL Catlin Syndicate at Lloyd’s (Syndicate 2003), an acknowledged market leader and the largest syndicate at Lloyd’s based on gross premiums written. XL Catlin offers excellent financial security to policyholders. The XL Catlin Syndicate and XL Catlin UK have been assigned financial strength ratings of ‘A’ (Excellent) by A.M. Best. XL Catlin UK has received an insurer financial strength rating of ‘A’ (Strong) from Standard & Poor’s. S&P has assigned the overall Lloyd’s market an insurer financial strength rating of ‘A+’ (Strong). For more information on these ratings please visit XL Catlin's website.Visit XL Catlin
No, the monthly price which you are given in our quote engine does not require a deposit and is inclusive of all taxes and fees.
The value to be insured should represent the replacement value of each item.
The policyholder should be the main wearer of the ring.
When entering details of the policyholder, please use those belonging to the ring bearer.
You may, of course, enter your own details as the policyholder partner and can indeed take this insurance out on your partner's behalf.
If you are unsure, please do get in touch and let us know prior to purchasing and we will steer you in the right direction.
Yes, we're sorry to those that do not qualify, we can only offer cover exclusively where you are aged 23 or over.
Yes, it is important that both parties are named in the policy. When you purchase the item and have it in your possession, you have the "insurable interest", however, as soon as you give this item to the "bearer" it is the "bearer" that has the insurable interest. If there are any problems, call us on 0330 880 8326
Yes absolutely. You can insure single items or collections for both men and women and any combination thereon. Can I insure just one ring or multiple items with you? Absolutely, our product is designed for both single items and collections, so you have the flexibility to insure as much or as few items as you see fit. Whether it’s an engagement ring, eternity ring, one or both wedding rings, or a combination, you have the cover at your fingertips with our product.
Your coverage for any single item and also the total combined value of all items is up to £40,000. In other words, you can insure a single ring up to £40,000, or you can insure a combination of an engagement, eternity and both wedding rings as long as the combined value is not more than £40,000.
No. Once you are insured, cover commences straight away, subject to the terms and conditions laid out in the wording and contract of insurance.
Yes, always keep the receipt as you will need this in the case of a claim. It is also always a good idea to keep photos of the item as this can help should the worse happen.
Yes, you have unlimited worldwide coverage, see the wording for details.
For items valued up to GBP 20,000, cover is provided whilst at your home address as noted on the policy schedule and whilst away from your home.
When you are away from your home you must be wearing the item; or have it within your close personal custody and control (for instance in your pocket or in a bag which you are carrying), or within a locked safe. If you are staying in a hotel this can be the room safe or the main hotel safe. For items valued GBP 20,000 or over, cover is provided whilst at your home address as noted on the policy schedule and whilst away from your home.
At all times you must be wearing the item, have it within your close personal custody and control (for instance in your pocket or in a bag which you are carrying); or within a locked safe. This applies whether you are in your home or away from your home. This means that if you take the item off at home or elsewhere, it would need to be kept in a safe to be insured (whether at your home or in a bank safe/bank safety deposit box).
There is an additional “safe/worn” exclusion that applies to items valued GBP 20,000 or over whilst staying in a hotel – when the items are not being worn, or within your custody and control they must be kept in the principal hotel safe. There would be no cover if you left the item in your hotel room and it was stolen from your room, even if the item was in the room safe. Occasionally, and depending on the value of a specific item, additional restrictions may apply, but we will always make this clear to you before you buy the cover. If you need clarification on this please call us on 0845 355 1150 (or 01273 407808 if you prefer).
These are eligibility questions employed by the underwriter, they are not designed to trip you up or alienate you. It is merely the terms of the product. They are required for all online purchases. If you “fail” an eligibility question, it is possible we can still help you over the phone.
We’ll just need a little bit more information. Give us a call on 0330 880 8326 and let us help you. In arranging your insurance we will ask a number of questions which you are required to answer.
Please take reasonable care to answer all the questions honestly, to the best of your knowledge and provide full answers and relevant details.
If you do not answer the questions honestly or to the best of your knowledge then your policy may be cancelled or your claim rejected or not fully paid. Providing us with information that is false or inaccurate before or after the start of this policy means you may be committing a fraudulent act, which is a crime.
This may lead to us cancelling your policy and we may also refuse to settle any claim you may have made. Furthermore you may also be subject to either criminal or civil legal proceedings by either the Police or by us. Where help text is provided in relation to a question please ensure that you read this fully to ensure the correct answer is provided.
You have a 14 day “cooling off period” which runs from either the date you receive your policy document or the start date of the policy (whichever is later).
During the cooling off period, you will receive a full refund of any premium paid, as long as no claim has been made.
After that time, a refund of the proportionate amount of the premium will be due, less a cancellation fee of £5. This is made to cover administration costs during your time with us.
However, if you have made a claim under the policy, there would be no refund of premium due.
You can request to cancel this product inside your Pouch.Visit Pouch