Creating Better Insurance
Buyers may always be right, but that doesn't mean providers are always wrong. Worry+Peace was created to make the insurance experience better for both sides.
Here’s how we’re creating change.
We don’t believe in 1 or 2-star reviews.
We think a poor experience is a slip-up,
which can and should be resolved, if not
rectified, for the next buyer.
Through the Worry+Peace platform,
we provide buyers and providers with
the tools to voice their concerns and
settle their differences.
If a buyer has a poor experience, they have the
ability to leave a provider a banana skin review
on that provider's page.
That review gets sent straight to the provider’s
But it’s what happens next that’s important.
Every review allows providers to post one public
response so they can invite further correspondence
with the reviewing buyer.
This gives both sides an opportunity to hear each
other’s perspective in private.
Buyers and providers can use Worry+Peace
chat tools to explore their differences privately.
No one should air dirty laundry in public.
Inboxes for both buyer and provider reviews
allow for back and forth until a resolution has
The ultimate goal is getting to the point of
resolution, where both sides have had an
opportunity to work things through.
Any review can be marked “resolved” by a
provider but buyers have the power to mark
them as “unresolved” if they don’t feel satisfied
with the process. Then it’s back to triage.
Our model allows for concern to be raised publicly
but for resolution to happen privately, allowing
both sides to be open and candid.
Slip-ups aren't entertainment, they are a buyer's
experience and a provider's reputation.
We value both.