This policy was last updated November 2022

CONTACT DETAILS

Full name of legal entity: Peaccce a trading name of Worry+Peace Technology Ltd.

Support Email address: support[at]peaccce.com

PRIVACY COMPLAINTS

Before you escalate a complaint, please do submit a message to our team above.

You do, of course, have the right to make a complaint at any time to the Information Commissioner's Office (ICO), they are the UK's supervisory authority for data protection issues (www.ico.org.uk).

Submit Complaint

WHAT PERSONAL INFORMATION DO WE COLLECT?

We will typically hold Personal data, or personal information - that means any information about an individual from which that person can be identified. It will not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of data and have three distinct uses:

Personal and Contact Data Personal and contact Data includes your full name(s), username or similar identifier, marital status, title, date of birth and gender; phone number(s), email address, postal address, or social media profile handles.

Activity Data includes your experiences using our website and services, internet protocol (IP) addresses, login data, browser type and version(s), time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website(s).

Marketing and Communications Data includes your preferences in receiving marketing from us, or third parties, and our general communications.

Related to Car QR Services

If you submit a Peaccce Message to a vehicle owner (“Vehicle Owner”) via the site which you access when you scan our QR Code (the “Site”), we ask you to share the following personal information with us when you submit the form: [name] and [phone number](“Personal Information”). Your details may be verified with SMS two-factor authentication or a so-called CAPTCHA.

WHAT ARE YOUR RIGHTS?

In relation to Personal Information we hold about you, you have the following rights:


Access: you have the right to request and receive a copy of the Personal Information that we hold and process about you;


Rectification: you have the right to ask us to correct any Personal Information that is incomplete or inaccurate;


Deletion: you have the right to ask us, in certain instances, to erase your Personal Information or to cease processing it. We may not be able to comply with a request for erasure if we are required to retain that Personal Information in order to comply with a legal obligation or to maintain it for the purpose of any prospective or actual legal proceedings;


Withdraw consent: you have the right to object to us processing your Personal Information for direct marketing purposes. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you;


Objection: where we are processing your Personal Information by relying on our, or a third party’s, legitimate interest, you have the right to object to such processing. However, we may demonstrate that we have compelling legitimate grounds for processing which override your interests and rights;

Restriction of processing: you have the right to ask us, in certain instances, to restrict processing Personal Information to merely storing; Portability: you have the right to ask us, in certain instances, to request that some of your Personal Information is provided to you or to another data controller, in a commonly used, machine-readable format;


Damages: you have the right to prevent processing that is likely to cause substantial damage or distress to you (eg: financial damage) and seek compensation from us for any damages caused to you by us breaching the UK GDPR; Notification: you have the right to be notified of a Personal Information breach which is likely to result in high risk to your rights and freedoms; and


Complaints: you have the right to lodge a complaint with the relevant data protection authority if you believe that we have not complied with the applicable data protection laws.

If you would like to exercise any of these rights, please contact us at support[at]peaccce.com. At our discretion, we may request you to prove your identity before providing you with the requested services and/or information.

Purposes for which your data is used:

Purposes for which your data is used:

Explore the purposes we need your data for

Types of Data
Lawful Basis for processing
Responding to questions and support tickets
Personal and Contact Data, Activity Data
(a) Performance of our Buyer Terms with you (b) Necessary to comply with a request from you to troubleshoot issues with our software product(s) or features. (c) Necessary for our legitimate interests (to develop our services and grow our business) - to ask you from time to time to test certain new or updated features.

Personal and Contact Data, Activity Data
Personal and Contact Data, Activity Data
(a) Performance of our Buyer Terms with you (b) Necessary to comply with a request from you to troubleshoot issues with our software product(s) or features. (c) Necessary for our legitimate interests (to develop our services and grow our business) - to ask you from time to time to test certain new or updated features.
To leave a review for a provider
Personal and Contact Data, Activity Data
(a) Performance of our Buyer Terms with you (b) Necessary to comply with a request as Data Processor for a Third Party (c) Necessary for our legitimate interests (to develop our services and grow our business) - if you add a Product to your wallet, we may invite you to review them, too.

Personal and Contact Data, Activity Data

(a) Performance of our Buyer Terms with you (b) Necessary to comply with a request as Data Processor for a Third Party (c) Necessary for our legitimate interests (to develop our services and grow our business) - if you add a Product to your wallet, we may invite you to review them, too.
To offer you a software wallet for storage of financial products and reminders
Personal and Contact Data
(a) Performance of our Terms with you. (b) Necessary to comply with our role as a Data Processor for a Third Party.

Personal and Contact Data

(a) Performance of our Terms with you. (b) Necessary to comply with our role as a Data Processor for a Third Party.
To offer tailored search results based on your usage of the wallet and reviews posted
Personal and Contact Data, Activity Data, Marketing and Communications Data
(a) Performance of our Terms with you (b) Necessary to comply with a request as Data Processor for a Third Party (c) Necessary for our legitimate interests

Personal and Contact Data, Activity Data, Marketing and Communications Data

(a) Performance of our Terms with you (b) Necessary to comply with a request as Data Processor for a Third Party (c) Necessary for our legitimate interests
To manage our relationship with you
Personal and Contact Data, Activity Data
a) Performance of our Terms with you (b) Necessary for our legitimate interests (to build a brand and improve our reputation with Buyers)

Personal and Contact Data, Activity Data

a) Performance of our Terms with you (b) Necessary for our legitimate interests (to build a brand and improve our reputation with Buyers)

INTERNATIONAL DATA TRANSFERS

We will not transfer your Personal Information outside of the UK or EEA.

HOW WE PROTECT YOUR PERSONAL INFORMATION?

To help protect the privacy of Personal Information you transmit, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. In addition, we undergo training about the importance of confidentiality and maintaining the privacy and security of your Personal Information. However, as you will be aware, the transmission of information via the internet isn’t guaranteed to be secure. Although we will do our best to protect your Personal Information, we can’t ensure the security of your Personal Information transmitted to our Site; any transmission is at your own risk. Once we have received your Personal Information, we will use reasonable procedures and security features to try to prevent unauthorised access.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

We will only retain your Personal Information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. Following this, we will delete your Personal Information, unless:

  • we are required by any regulation or law to retain it for longer, we will retain it for the required period; and/or
  • the Personal Information is being used in connection with legal proceedings (including prospective legal proceedings) it will be retained for the duration of those legal (and any enforcement) proceedings.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

Our staff will have access to your Personal Information, but their use shall be limited to the performance of their duties and in line with the reasons for processing herein. We will only share Personal Information with third parties in the following instances:

  • to enable our Site supplier to effectively deliver the Peaccce Messaging Service; and/or
  • when we are required to do so by any applicable regulation or law.

HOW IS MY PERSONAL DATA COLLECTED?

We use a number of methods to collect data from you and about you which include:

Submissions by you through our website(s), by SMS, email or post, where you provide data upon reasonable request or required in order for us to provide a service.

This also includes personal data you provided when you:

  • registered to use our software
  • subscribe to our services, apps, products and tools
  • submitted a claim for personal information
  • provide feedback.

MARKETING AND PROMOTION

We may use your three categories of data to form a view on what we think you may want or need from our services in the future, or what may be of interest to you. We may use the following methods to market these views to you.

MARKETING TOOLS AND CHANNELS

If you have requested it, you'll receive marketing communications from us. These will be in the form of verbal calls, post, email and text messages.

THIRD-PARTY MARKETING

We will always seek your express and explicit consent prior to sharing your data with any company outside Worry+Peace. In fact, our main search directory passes no data whatsoever to third-parties, it's all up to you!

OPTING-OUT

If you have already opted in, at any time, you can ask us or third parties to stop sending you marketing messages using the mechanisms provided.

COOKIES, PLUGINS AND OTHER TECHNICAL INFORMATION

These are Automated technologies or interactions. As you interact with our website, we may automatically collect Activity Data about the technology or equipment you're using, the browsing method, actions and interactions. We collect this personal data by using cookies, third-party services, server logs and other similar technologies.

CHANGE OF PURPOSE(S)

Peaccce will only use your personal data for the purposes for which we collected it, unless we deem another reason legally and reasonably compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Your rights, as listed herein will still apply at all times.

DISCLOSURE VIA THE DATA PROCESSING OF PERSONAL INFORMATION

We may need to share your data with third parties in order to meet the purposes we've outlined herein.

Those third parties may include:

  • Companies in the same commercial group as Peaccce.com in the future
  • Providers we connect you to
  • Members of a supply chain we are connecting you to
  • Platforms such as GoSquared, Google Analytics, PostMark, Clicksend, AWS or Google Cloud.
  • Email Service Provider platforms such as Mailchimp or Rackspace
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

Alternatively, we may seek to acquire other businesses or be acquired by them. In such an outcome, the new owners may use your personal data in the same way as set out in this privacy notice.

All third parties are subject to respective legal requirements and we will never process data in a way you have not explicitly given your permission to do.

Further Questions?

If you have any other questions or queries you do not feel are answers, please raise a support ticket now.

Raise a Query